One of the most common causes of a crash at launch is utility programmes interfering with the game.
We have identified that some of the most common programmes that cause problems are: MSI Afterburner, Fraps, Bandicam, RivaTuner, OBS, Overwolf.
We suggest switching these programmes off to see if that resolves the crash issue.
You may not be aware they are running, so look in your computer’s system tray: here’s Afterburner as an example:
RivaTuner seems to work on most of our games if the stealth mode is turned on.
If you haven't already, you can also check our Download Manager/game crashes post for other tips to try.
If you are still experiencing problems, please contact us with your logs so that we can help you.
To find your logs, navigate to C:\Users\<WINDOWS USERNAME>\AppData\Local\Temp\gamesessions in your windows file explorer.
An easy way to do this is to press the Windows key and type %temp%\gamesessions which will open this folder for you.
Attach the files 'gsrunner.log' and 'hooking.log' to your ticket response.
We will do our best to solve your issue.