A lot of different things could be causing your game, or game installation, to crash.
Here are some basic troubleshooting options you can go through to try and solve it. Try them one at a time to see if they resolve the issue.
1) Try restarting your PC. Quite often we see machines that have had a Windows update but are still pending a restart.
2) Check that you have the latest drivers for your graphics card. Making sure graphics drivers are up to date can fix a lot of problems.
3) Some 3rd party software can interfere with games working correctly. If you are using FRAPS, MSI Afterburner, Riva Tuner, XSplitter, Bandicam, OBS Studio or similar software; we recommend switching these off and trying again. We have a post that explains more here.
4) Try another game from our site. Sometimes this will fix the problem you are having, or will highlight whether the problem is specific to the game you are trying. We recommend trying the following 2 games:
x64 : Conga Master
x86 : Shooting Stars
Both of these small games will take about 1 minute to install.
5) Run the game as an administrator. The problem could come from the fact that we don't have the rights to write in the Temp directory.
Right-click the game icon, then select Properties, click on the Compatibility tab, and check "Run this program as an administrator". Then try launching the game again.
If this does not fix your problem, you can contact us. It would be helpful if you could send us your logs with your ticket.
Navigate to C:\Users\<WINDOWS USERNAME>\AppData\Local\Temp\gamesessions in your windows file explorer.
An easy way to do this is to press the Windows key and type %temp%\gamesessions which will open this folder for you.
Attach the files 'gsrunner.log' and 'hooking.log' to your ticket response.
We will do our best to solve your issue.